FAQs
What products qualify for returns?
Items must remain unused, unwashed, and in original condition with all tags attached. Return requests should be raised within the return period from delivery. Products showing wear, damage, or alterations will not be accepted.
When will my refund be issued?
Refunds are processed within 5–7 business days after the returned item is inspected. The amount is credited to the original payment method used. You will receive an email confirmation once the refund is completed.
How do I request a return?
Return requests can be submitted through your account within the return window. Ensure the item meets return eligibility conditions before placing the request to avoid rejection.
Are shipping fees refunded?
Only the product value is refunded after approval.
Do you deliver on holidays?
Deliveries are not processed on public holidays. Orders placed during such periods will be shipped on the next working business day.
How long does delivery usually take?
Delivery generally takes 3–8 business days after dispatch, depending on location. Timelines may vary due to courier operations, peak periods, or unforeseen circumstances.
Can I change my shipping address later?
Once an order has been processed, the shipping address cannot be modified. Please review all address details carefully before completing your purchase.
When will my order be dispatched?
Orders are prepared and shipped within 1–2 business days, excluding weekends and public holidays. A confirmation email is shared once the order has been dispatched from our facility.
What happens if my order fails?
In case of a failed order, the transaction amount is automatically reversed to the original payment method within standard banking timelines.
Will I receive order confirmation?
Yes, a confirmation email is sent immediately after successful order placement containing order details and reference information.
Can I modify my order after placing it?
Once an order is confirmed, modifications cannot be made. Please ensure correct product selection and details before completing checkout.
How are orders processed after purchase?
Orders are verified, packed, and prepared for dispatch shortly after confirmation. Processing timelines may vary slightly during high-demand periods or system maintenance windows.
