Grievance Redressal Policy

At Noblethreadz, managed by Fululflow Innovations Private Limited, we are dedicated to delivering a smooth, reliable, and trustworthy shopping experience. We believe in fair practices and transparent resolution of customer concerns. This Grievance Redressal Policy outlines our commitment to addressing complaints promptly, professionally, and in compliance with applicable laws.  

What is a Grievance?  

A grievance refers to any complaint or dissatisfaction arising from a product or service purchased through our platform for which a customer seeks resolution. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment-related concerns, difficulties with returns, refunds, or exchanges, dissatisfaction with customer service, and queries regarding our policies.  

How to Raise a Grievance  

If you have a concern, we encourage you to contact us through our support channels using the following steps:  

Visit Our Help Centre or Contact Us Page  

Navigate to the “Help Centre” or “Contact Us” section available on our website or mobile application.  

Select Your Issue  

Choose the appropriate category or topic that best describes your concern.  

Submit Your Query  

Share all required details, including your order ID, a description of the issue, and any relevant supporting documents or images.  

Once submitted, our support team will review your grievance and respond accordingly.  

Escalation to Grievance Officer  

If your issue remains unresolved or you are not satisfied with the resolution provided by our customer care team, you may escalate the matter to our designated Grievance Officer, in line with the Information Technology Act, 2000 and other applicable laws.  

To ensure compliance and accountability, Noblethreadz has appointed a Grievance Redressal Officer responsible for supervising the grievance resolution process, ensuring fairness, and handling unresolved or escalated complaints. You may contact the Grievance Officer via email at fululflowinnovations@gmail.com .  

Grievance Handling Process  

• Acknowledgement: Receipt of your grievance will be acknowledged within 48 hours via email.  
• Unique Ticket / Reference ID: A unique grievance reference number will be generated and shared to help track the status of your complaint.  
• Resolution Timeline: We will make every effort, along with the Grievance Officer, to resolve the grievance at the earliest, generally within 7 working days or as required under applicable laws.  
• Updates & Communication: You will receive periodic updates regarding the status of your grievance through your registered communication channel.  

Closure of Grievance  

A grievance shall be considered resolved and closed under the following circumstances:  

• When a satisfactory resolution is provided by our support team or Grievance Officer.  
• When there is no response from the customer within a reasonable period after a resolution has been offered.  
• When a final decision has been communicated in accordance with our policies and applicable legal requirements.  

Contact Us  

To raise a grievance or for any related queries, please contact us at: fululflowinnovations@gmail.com .  

Note  

This policy may be updated periodically. For the most current version, please refer to our Terms of Use and Privacy Policy pages.